Appointment
Appointment times are given in an hour time frame. We will arrive as closely to the scheduled time as possible. You will be called in advance when schedules change beyond our control due to unpredictable situation.
Cancellations
If you need to cancel or change a grooming appointment, we respectfully request that you give us a 24-hour notice.
In order to keep our time commitments and serve as many customers as possible, Nice 2 Pet must adhere to a formal schedule. This involves scheduling new appointments in each community on particular days of the week, and return appointments weeks ahead. We make every effort to accommodate your work/home schedule, and may offer early morning or late evening appointment, even on a Saturday for our loyal mobile grooming customers! Call (407)766-1090 for availability.
We understand that emergencies and conflicts arise and a scheduled appointment must be cancelled or rescheduled. However, consider the fact that we often drive 30 minutes or more to your home. If you’re a No-Show, that creates a 1-2 hour gap (often longer) in our day. More important than our loss of revenue, a badly-needed groom for a pet on our wait list could have been added, or we could have moved the next appointment up an hour or two. One of the ways we keep our prices low is to pre-map a driving route/stops each and every day.
We maintain disciplined controls on the economic operation of our business, and for this reason, strictly adhere to the following policies:
1. If you cancel or reschedule an appointment at least 24 hours in advance, no charges apply.
2. A cancellation with less than 24 hours notice will result in a bill for the 50% of the cost of your pet’s scheduled service. Any advertised special or discount pricing will be forfeited.
3. If we haven’t heard from you, we show up at the appointed time and nobody’s home, we will leave you an invoice for the FULL COST OF THE SCHEDULED GROOMING SERVICE. If you fail to mail us a check in a timely fashion, we will cease all future services.( Fortunately, we have awesome customers and this is a very rare occurrence.)
Payment
All grooming fees must be paid at the time services are rendered by cash, check or credit card.
Photographs
We may take a picture of your pet before, during or after the grooming process for the sole purpose of education, promotions, advertising or website use. If you would like a copy, please let us know.
Matted Pets
Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavily matting can also trap moisture near the pet’s skin allowing mold, fungus or bacteria to grow and revealing skin irritations that exist prior to the grooming process. As the owner, you are responsible for the condition of your pet’s coat and may not hold Royal Pet Groomers responsible in the event of adverse effects of mat removal.
Behavioral issues
We will make every attempt to groom uncooperative pets, but we may not be able to complete grooming on pets that pose a threat to themselves, other pets or our groomers. We reserve the right to decline a return appointment for pets whose behavior makes it unsafe for us to groom them.
Pet Injury
We would never intentionally harm your pet, and every precaution is taken to see to it that your pet is handled in a kind, loving, and humane manner. Grooming equipment is sharp, and pets are wiggly/moving creatures, so even though we use extreme caution and care in all situations, the possibility of a pet getting cut, nicked, scratched, or the nails quicked, etc, does happen. If an injury occurs, we will administer first aid treatment immediately and let you know. Veterinary bills from matting, old-age, or preexisting conditions will be the responsibility of the owner.